Refund policy
✅ RETURN & REFUND POLICY
CapyWorlds
📦 Returns — 30 Days
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must meet all of the following conditions:
- The item must be in the same condition as received
- Unused, unaltered, and free of signs of wear
- Includes all original accessories, parts, bonuses, and packaging materials
- Returned in its original packaging
- In like-new condition
- Accompanied by valid proof of purchase
CapyWorlds reserves the right to reject any return that does not meet these requirements.
📩 How to Start a Return
To request a return, please contact us at:
Once your request is reviewed and approved, we will provide:
- Return instructions
- The appropriate return address
- Any additional steps required to process the return
⚠️ Returns sent without prior authorization will not be accepted.
🚚 Return Shipping
Customers are responsible for ensuring the item is returned safely.
Unless the item is confirmed to be defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Return shipping costs are non-refundable.
CapyWorlds is not responsible for items lost, damaged, or delayed during return shipping. We strongly recommend using a tracked shipping service and keeping proof of shipment.
⚙️ Product Characteristics Disclaimer
CapyWorlds products are collectible items that may include small variations due to the production, finishing, assembly, and international shipping process.
These may include:
- Minor surface marks
- Slight variations in texture or finish
- Small paint or finish differences
- Minor alignment variations
- Small imperfections inherent to the manufacturing process
Additionally, due to international shipping and handling, some components such as magnets or small modular parts may occasionally become slightly loose during transit. Adhesive may be included or recommended as part of the normal maintenance or adjustment process to ensure proper functionality.
These characteristics do not affect the intended use, appearance, or functionality of the product and are not considered manufacturing defects unless they substantially prevent the product from functioning as intended.
🔍 Damages, Defects, Missing Parts, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item:
- Arrives damaged
- Is defective
- Is incorrect
- Is missing a component or accessory
You must contact us within 48 hours of delivery and provide clear photo or video evidence.
Once reported within this timeframe, your order will enter our post-sale service review period. Depending on the case, CapyWorlds may offer one of the following solutions:
- Replacement part
- Replacement accessory
- Partial replacement
- Full product replacement
The appropriate resolution will be determined by CapyWorlds based on the evidence provided and the nature of the issue.
⚠️ Requests submitted after 48 hours of delivery may not qualify for free replacement or service. Additional costs, including replacement or shipping fees, may apply.
❌ Non-Returnable Items
We do not accept returns for:
- Gift cards
- Customized or made-to-order products
- Items showing signs of use, alteration, damage, or modification
- Incomplete items or products missing original accessories, bonuses, or packaging
- Items returned without prior authorization
- Items damaged during return shipping due to poor packaging
Discounted or promotional items may be returned only if they meet all eligibility requirements stated in this policy and where required by applicable consumer protection laws.
🔁 Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
- Request a return, if eligible and approved
- Return the original item following our instructions
- Place a new order separately
🇪🇺 European Union 14-Day Right of Withdrawal
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days after delivery, without providing a reason.
To exercise this right, you must submit your request within 14 days after receiving the order.
Returned items must:
- Be unused
- Include all original accessories, parts, bonuses, and packaging materials
- Be in their original packaging
- Include valid proof of purchase
Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrect.
This section applies only to orders shipped to countries within the European Union and does not limit any mandatory consumer rights that may apply under local law.
🚫 Order Cancellation & Shipment Processing
Orders may only be canceled if they have not yet entered the logistics fulfillment process.
Once an order has been processed, packed, assigned for shipment, transferred to a logistics facility, or included in an outbound shipping batch, it may no longer be possible to cancel the order.
If the order is already in transit, a cancellation cannot be processed. In this case, the customer may submit a return request after delivery, provided the item meets the eligibility requirements described in this policy.
This procedure is necessary because international shipments may be consolidated with multiple parcels and cannot always be individually removed once they enter the logistics network.
💳 Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved:
- Refunds will be issued to the original payment method
- Processing time is up to 10 business days
- Your bank or payment provider may require additional time to post the refund
Original shipping charges, return shipping fees, customs duties, taxes, and handling fees are non-refundable unless the return is due to a confirmed error by CapyWorlds.
If more than 15 business days have passed since your refund was approved, please contact us at:
⚖️ Limitation of Liability
CapyWorlds reserves the right to:
- Reject returns that do not comply with this policy
- Determine the condition of returned items after inspection
- Deny refunds in cases of misuse, abuse, alteration, missing components, or policy violations
- Request additional evidence before approving replacements or refunds
Nothing in this policy limits any mandatory rights that may apply under consumer protection laws.
📦 Additional Shipping & Dispute Policy
🚚 Shipping Time Disclaimer
All delivery timeframes provided on our website are estimated delivery windows, not guaranteed delivery dates.
Shipping times may vary depending on factors outside of CapyWorlds’ control, including but not limited to:
- International carrier processing
- Customs inspections
- Transportation delays
- Weather conditions
- Seasonal shipping volume
- Logistics routing adjustments
- Local delivery conditions
By placing an order, customers acknowledge that unexpected shipping delays may occur and do not automatically qualify as grounds for cancellation or refund while the shipment is still in transit.
CapyWorlds will continue monitoring shipments and assisting customers during the delivery process.
⚠️ Chargebacks & Payment Disputes
We strongly encourage customers to contact our support team before opening any payment dispute.
Opening a chargeback or payment dispute while the order is still in transit may delay the resolution process and may limit our ability to provide immediate support while the payment provider reviews the case.
If a chargeback or payment dispute is opened, CapyWorlds may submit the following documentation to the payment provider:
- Order confirmation
- Customer communication records
- Shipping confirmation
- Tracking information
- Delivery updates
- Product and policy documentation
Fraudulent or abusive disputes may result in denial of future purchases.
Our team is always available to assist customers and resolve issues through our official support channel: